Customer Service

Meeting client expecations

Meeting Client Expectations Propels Business Growth

As Designer and Lead Installer at Garden State Koi, I work on many larger size water garden projects. I was sent to Hawley, Pennsylvania to clean out a pond and redo an old waterfall. This was no ordinary task. I had to meet the homeowners’ expectations for a beautiful natural waterfall that would also hide …

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Customer Experience

Automate Your Customer Experience

How many times a week is a return phone call missed? A follow-up quote forgotten? A quick checkup on a client not completed? The list goes on. We’re all human, and quite frankly, running a business can be overwhelming sometimes. We forget to send that quote or email, to make that phone call to a …

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