Building Trust Through Relationships Over my years of pond building, I have realized that the number one factor in being successful is customer relationships. This pond, in particular, was a five-year dream in the making. It’s the story of how we turned an unwanted housewarming gift into a backyard wonderland. When I met my client […]
A Backyard Water Wonderland Near Charlotte Read More »
Let’s face it. While we love what we do so much, we would do it for free (and sometimes do), but we still have bills to pay. Your bills — employees’ pay, insurance, rent and even fuel —remain there at the end of every workday, demanding their cut of the money you’ve brought in. Finding
Pond Inspections Bring Added Revenue Read More »
As Designer and Lead Installer at Garden State Koi, I work on many larger size water garden projects. I was sent to Hawley, Pennsylvania to clean out a pond and redo an old waterfall. This was no ordinary task. I had to meet the homeowners’ expectations for a beautiful natural waterfall that would also hide
Meeting Client Expectations Propels Business Growth Read More »
How many times a week is a return phone call missed? A follow-up quote forgotten? A quick checkup on a client not completed? The list goes on. We’re all human, and quite frankly, running a business can be overwhelming sometimes. We forget to send that quote or email, to make that phone call to a
Automate Your Customer Experience Read More »