Customer Service

bad electrical on pond

Pond Inspections Bring Added Revenue

Let’s face it. While we love what we do so much, we would do it for free (and sometimes do), but we still have bills to pay. Your bills — employees’ pay, insurance, rent and even fuel —remain there at the end of every workday, demanding their cut of the money you’ve brought in. Finding …

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Meeting client expecations

Meeting Client Expectations Propels Business Growth

As Designer and Lead Installer at Garden State Koi, I work on many larger size water garden projects. I was sent to Hawley, Pennsylvania to clean out a pond and redo an old waterfall. This was no ordinary task. I had to meet the homeowners’ expectations for a beautiful natural waterfall that would also hide …

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Automate Your Customer Experience

How many times a week is a return phone call missed? A follow-up quote forgotten? A quick checkup on a client not completed? The list goes on. We’re all human, and quite frankly, running a business can be overwhelming sometimes. We forget to send that quote or email, to make that phone call to a …

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