To OASE customers in North America:
I would like to take this opportunity to inform you of some changes within OASE and their consequences for North American customers. In light of the on-going economic crisis and outlook, OASE has chosen to reconsider its activities in several areas. While OASE remains the globally leading manufacturer of water garden and pond products, with this position come significant pressures and responsibilities that at times require readjustment and refocusing. To this end, OASE will cease selling Water Garden products in North America effective December 31, 2009 and focus on further expanding its leadership position in its European core markets.
OASE will continue operations in North America in the areas of Fountain Technology and Lake Management. This will also allow us to continue to fulfill our commitments with regards to spare parts, technical support and warranties for Water Garden products already in the market place. OASE intends to fully cover its warranty obligations; specifically, warranty replacement products (or adequate in-kind replacements in case of older products) will remain available –only new product sales will be affected. This means that even though there will be no product deliveries for resale, all products currently in stock will have the same support behind them as if OASE was continuing to supply them.
The Fountain Technology and Lake Management product ranges will continue to evolve and expand. A comprehensive Commercial Products catalog will become available in the near future.
I understand that many of you will be affected by this change in direction in a variety of ways. I would very much welcome specific questions or concerns being brought to our attention so that my team and I can make the transition as smooth as possible for all of us.
Most of all, I wish to thank you for your support of OASE’s Water Garden products over the past years. I sincerely hope we can count on your support of our endeavors in the future.
Chairman/CEO, OASE North America, Inc.